How AI is Disrupting Business Communications | Dan O’Connell | Eye on AI #138

On episode #138 of Eye on AI. Craig Smith sits down with Dan O'Connell, the Chief AI and Strategy Officer at Dialpad and a seasoned expert in the world of AI-driven business communications.  Check out Dialpad- https://www.dialpad.com/ Currently serving as a member of Dialpad's Board of Directors, Dan's impressive career includes leadership roles at TalkIQ, AdRoll, and an 8-year stint at Google in key sales positions. During our conversation, Dan takes us through Dialpad's AI-driven transformation of business communication. We explore the power of natural language processing, speech recognition, and large language models, enabling real-time transcription, call summaries, sentiment analysis, and virtual agents. We also delve into the significance of sentiment analysis and the role of context, alongside debates on third-party APIs versus proprietary models, AI's unpredictability, and domain-specific model economics. Our exploration continues with AI's impact on CRM, generative AI's insights, chatbot evolution, and cost-effective AI management. Tune in to explore AIs impact on modern day business communication. Dan O’Connell’s LinkedIn: https://www.linkedin.com/in/droconnell/ Craig Smith Twitter: https://twitter.com/craigss Eye on A.I. Twitter: https://twitter.com/EyeOn_AI 00:00 Preview and Introduction 01:33 Mind Studio by YouAI 03:46 Artificial Intelligence in Business Communications 10:54 Building Sentiment Analysis and Custom Models 19:35 Managing Costs and using AI in Business 23:47 AI Disrupts CRM Market? 30:56 Mind Studio by YouAI